Frequently Asked Questions
All your questions about ng99 answered here
From opening an account to deposits, withdrawals, bonuses, and security — every question you have about ng99, all answered in one place.
Welcome to ng99! This page is a detailed question and answer resource created for players in Bangladesh. Whether you want to open an account at ng99 for the first time, deposit money via bKash or Nagad, learn about a bonus, or make sure your account is secure — the questions below will help you. Every answer is written in plain English so you can quickly find the information you need.
Account and Registration
Questions about opening and managing an account at ng99
Opening an account at ng99 is straightforward. You need an active mobile number, a valid email address, and you must be at least 21 years old. During registration you will need to provide your correct name and date of birth. ng99 always ensures the privacy of user information and provides protection through SSL encryption.
No. Under ng99's rules, each person may have only one account. Creating multiple accounts using the same mobile number, email, or payment method may result in those accounts being closed and any related bonuses being forfeited. This rule is strictly enforced in the interest of fair play.
First make sure you are using the correct username and password. If you have forgotten your password, use the "Forgot Password" option on the ng99 Login page. If the problem continues, contact us via 24/7 live chat — our team will assist you in Bengali right away.
Yes, after logging in you can update your contact details from the profile settings. However, changes to core identity information such as your name and date of birth may require assistance from the support team. Changes will take effect after identity verification documents have been submitted.
ng99 is for people aged 21 and above only. You must provide your date of birth during registration, and ng99 reserves the right to verify age when necessary. This policy is strictly followed to protect minors.
Deposits and Withdrawals
Questions about bKash, Nagad, Rocket, Upay, and payments
Deposits to ng99 via bKash are generally instant. Your account balance is updated within a few minutes of the payment being completed. If there is a delay for any reason, contact support via 24/7 live chat. The minimum deposit amount is ৳300.
The minimum deposit amount at ng99 is ৳300 (the same across all methods). The minimum withdrawal amount is ৳1,000. There are no additional fees for deposits or withdrawals. The same limits apply across all methods — bKash, Nagad, Rocket, and Upay.
Withdrawal requests via Nagad at ng99 are generally processed within 10 to 45 minutes. During periods of high traffic it may take a little longer. Check the transactions section of your account to see the status of your withdrawal.
ng99 currently supports the most popular mobile banking methods in Bangladesh: bKash, Nagad, Rocket and Upay. Both deposits and withdrawals can be made through all four methods. More methods may be added in the future.
There are a few common reasons a withdrawal may be rejected — such as the wagering requirement on an active bonus not being met, identity verification being pending, or the requested amount being below the minimum limit. Contact live chat to find out the exact reason and get a quick resolution.
Completely safe. ng99 uses SSL encryption, so all your financial transactions are secure. Payments made through Rocket or Upay are completed through your own mobile banking app, so your payment details are never shared with any third party.
Games and How to Play
Questions about cricket betting, slots, live casino, and mobile gaming
To bet on BPL (Bangladesh Premier League) matches at ng99, log in to your account and go to the cricket section. You can bet on match results, top batsman, wickets, and many other markets. Odds for each market update in real time. Always bet responsibly.
Yes. The ng99 platform is fully mobile-friendly. Open ng99.cam directly in the browser on any Android or iOS smartphone and go to the slots section. No separate app download is needed. All games from PG Soft, JILI, and Pragmatic Play can be played fully on mobile.
RTP, or Return to Player, is the average percentage of total bets placed in a game that is returned to players as winnings over the long term. It is a long-term average — results in any single session can be completely random. All games at ng99 use a certified Random Number Generator (RNG), which ensures fair play.
ng99's live casino gives you the opportunity to play in real time with professional dealers. A variety of popular games are available including Baccarat, Roulette, Blackjack, and Andar Bahar. Games from leading providers such as Evolution Gaming and Ezugi are available here. You can join a live table at any time in Bangladesh Standard Time (BST, UTC+6).
Yes. Live betting is supported on the T20 World Cup, IPL, and other international and domestic tournaments in the cricket section at ng99. Odds change throughout the match, so placing your bet at the right time matters. Visit the cricket page for more details.
Bonuses and Promotions
Questions about the welcome bonus, wagering, cashback, and the VIP program
When you make your first deposit after opening a new account at ng99, you will receive a 100% welcome bonus of up to ৳20,000. That means if you deposit ৳20,000 you will receive an additional ৳20,000 as a bonus. This bonus is added to your account automatically; no separate code is needed.
A 15x wagering requirement means you must place total bets equal to 15 times the bonus amount before you can withdraw those bonus funds. For example: if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing. See the bonus page for full terms and conditions.
The ng99 VIP program has three tiers — Bronze, Silver, and Gold. You can move up to higher tiers through regular play. Cashback of up to 0.4% per week is available at the Bronze tier, up to 0.8% at Silver, and up to 1.2% at Gold. VIP members also receive priority support.
The welcome bonus is generally usable on slots and certain casino games. However, each promotion may have its own conditions — for example, specific games or categories may be excluded. Check the promotion page for accurate information or ask via live chat.
ng99 pays cashback to VIP members on a weekly basis. At the end of each week, cashback is automatically added to your account at the applicable rate based on your net losses. The amount depends on your VIP tier — up to a maximum of 1.2% at the Gold tier.
Security and Responsible Gaming
Questions about protecting personal information, self-exclusion, and healthy gaming habits
Yes. ng99 protects all your personal and financial information with SSL (Secure Socket Layer) encryption. Your information is never sold to third parties. Read our privacy policy for more details.
ng99 provides responsible gaming tools. You can set a deposit limit from your account settings. For a temporary break or full self-exclusion, contact us via 24/7 live chat or at [email protected]. Visit our responsible gaming page for more information.
Watch for these warning signs: spending more money than your budget allows, playing repeatedly to chase losses, prioritising gaming over family or work, or hiding losses. If you notice these signs, take a break and use the support tools on ng99's responsible gaming page.
All slots and casino games at ng99 use a certified Random Number Generator (RNG), which makes every spin and hand completely random and fair. Games from recognised providers such as PG Soft, Pragmatic Play, JILI, and Spribe are regularly tested by independent organisations.
ng99 provides support in Bengali 7 days a week, 24 hours a day. You can use the live chat option directly on the website — it is the fastest channel. To contact by email, write to [email protected].
Still have questions? We are ready to help
ng99's Bengali-speaking support team is with you 24/7. Get instant answers on live chat — or write to us by email.
Live Chat
24/7 instant response — in Bengali
24/7 instant response — in Bengali
Email Support
[email protected]
[email protected]
Response Time
7 days a week, 24 hours a day
7 days a week, 24 hours a day