ng99's Privacy Policy
Your personal information is of the highest importance to us. This policy fully describes how ng99 collects, uses, and protects your information.
Introduction and Overview
ng99 ("we", "our") operates a safe and trustworthy online betting and casino platform for players in Bangladesh. When you visit the ng99.cam website or use our services, you voluntarily provide certain personal information. This Privacy Policy ("Policy") explains how we collect, store, process, and protect that information.
Please read this policy carefully. By continuing to use our platform, you are considered to have accepted the terms of this Privacy Policy. If you have any questions or concerns, please contact our support team.
What Data We Collect
ng99 may collect the following categories of information in order to provide safe and responsible services on its platform:
Personally Identifiable Information
Information you voluntarily provide at the time of account registration:
- Full name and date of birth
- Email address
- Mobile number
- Current address
- National ID number or passport number (for identity verification)
Financial and Payment Information
Payment-related information required to process deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay account number
- Transaction history and amounts
- Limited bank account information (where applicable)
ng99 does not store full payment card numbers or complete banking credentials. All financial transactions are handled under the security protocols of the respective payment provider.
Technical and Usage Information
Information collected automatically when you use our platform:
- IP address and device type
- Browser version and operating system
- Time spent on the site and pages visited
- Gaming activity history (bet amounts, outcomes, session duration)
- Referral source (where you came from when entering the site)
How Your Data Is Used
ng99 uses the collected information for the following purposes:
Account Management
To create, verify, and keep your account active. Information is verified to confirm identity and prevent fraud.
Financial Transaction Processing
To securely process deposit and withdrawal requests and to maintain accurate records of transactions.
Customer Support
Your information is used to provide prompt and effective resolution of your complaints or questions.
Security and Responsible Gaming
Information is used to detect unusual activity and to enforce responsible gaming limits.
Platform Improvement
To analyze user experience and improve the site's functionality and quality of service.
Essential Communications
To keep you informed about important account updates, security alerts, and policy changes.
Data Sharing and Disclosure
ng99 does not sell, lease, or provide your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
Trusted third parties that assist in operating our platform — such as payment processors, identity verification agencies, and technology service providers — may receive only the information necessary to perform their specific functions. These partners are bound by confidentiality agreements with us and may not use the information for any other purpose.
Legal Obligations
If disclosure of information is required to comply with a court order, government directive, or applicable law, ng99 will be legally obligated to disclose that information. In such cases, we will make every effort to notify you in advance wherever possible.
Fraud and Money Laundering Prevention
If suspicious financial activity or fraudulent behavior is detected, information may be shared with the relevant authorities in accordance with applicable regulations.
Cookies Policy
Cookies and similar tracking technologies are used on the ng99 site to improve your experience and ensure the platform functions correctly.
Essential Cookies
These cookies are essential for the site to operate. They are used to keep login sessions active, for security verification, and for basic functionality. These cookies cannot be disabled.
Analytical Cookies
These cookies are used to analyze patterns of site usage and to improve services. The data is collected anonymously.
Functional Cookies
These cookies are used to remember your preferences (such as language settings and session data) so that your experience is smoother on future visits.
Cookie Controls
You can disable non-essential cookies through your browser settings. However, this may limit some functionality of the site.
Data Security Measures
ng99 applies industry-standard security technologies and practices to protect your personal information. The key components of our security framework:
Encryption Technology
- SSL/TLS Encryption: All data transmitted between your browser and our servers is protected by SSL (Secure Sockets Layer) encryption.
- Stored Data Encryption: Sensitive data stored on our servers is kept in encrypted form.
- Payment Security: High-standard security protocols are followed when processing financial information.
Access Controls
- Your personal information can only be accessed by authorized staff who need it to carry out their responsibilities.
- All staff are required to follow strict confidentiality policies and are provided with regular security training.
- Data access is logged and reviewed on a regular basis.
Important: While we take every security precaution, no transmission of data over the internet is one hundred percent secure. It is therefore your own responsibility to keep your password secure and not share it with others.
Data Retention
ng99 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or to meet applicable legal obligations.
General Retention Guidelines
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, certain information is retained for a set period to meet legal and regulatory requirements.
- Financial Transaction Records: Retained for a defined period in accordance with anti-money laundering regulations and accounting requirements.
- Marketing Consent: If you withdraw from marketing communications, that withdrawal is recorded and kept on file.
Your Rights
As a user of ng99, you have the following rights regarding your personal information:
Right to Access
You have the right to know what information we hold about you and to receive a copy of that information.
Right to Rectification
You have the right to request correction of your information if it is incomplete or inaccurate.
Right to Erasure
In certain circumstances you have the right to request deletion of your personal information, except for information required to meet legal obligations.
Right to Object
You have the right to object to the processing of your information for certain purposes, in particular for direct marketing.
Right to Data Portability
You have the right to request your information in a common, readable format.
Right to Restrict Processing
In certain circumstances you have the right to request that processing of your information be temporarily restricted.
To exercise any of the above rights, please contact our support team via live chat or by email at [email protected]. We will review your request properly and respond as soon as possible.
Protection of Minors
Age Restriction
ng99 is for individuals aged 21 or older only. We do not knowingly collect personal information from minors or allow them to use our services.
Our account registration process includes age verification steps. If we have reason to believe that a user is under 21, we will immediately close that account and delete the associated information.
If you believe a minor is using our platform, please notify us immediately at [email protected].
Third-Party Services and Links
External Services
ng99 works with various third-party service providers to keep the platform operational — such as game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming, and others), payment processors, and technology infrastructure providers. These parties have their own privacy policies and we are not responsible for their practices.
In any instance of data sharing, we ensure that the third party maintains appropriate privacy and security standards and that they may only use the information for the purposes specified in the agreement.
Policy Changes
Updates & Notices
ng99 reserves the right to review and update this privacy policy as needed. If any significant changes are made to the policy, we will notify you in the following ways:
- Publishing a notice on the website homepage
- Sending a notice to your registered email
- Changing the "Last Updated" date at the top of this page
If you continue using the platform after the updated policy is published, you will be considered to have accepted the new policy. Therefore, it is recommended that you visit this page regularly.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:
Contact Methods
Instant support in Bengali is available 24 hours a day, 7 days a week. Use this channel for the fastest resolution.
For formal privacy-related requests: [email protected]
Need more information or assistance?
Our 24/7 Bengali support team is always ready to answer any of your questions. We are committed to keeping your experience at ng99 safe and enjoyable.
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