ng99 Terms and Conditions

1.1 About the Platform

ng99 is an online betting and casino platform providing services to users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between ng99 ("we", "our", "platform") and you ("user", "player").

By accessing or using the ng99 website, mobile platform, or any other service, you agree to these terms.

1.2 Language and Interpretation

These terms are written in Bengali. In the event of any interpretive dispute, the Bengali version shall be considered final. ng99 reserves the right to modify these terms at any time, and the updated version will be published on the website after any changes.

1.3 Relationship with Other Policies

These terms apply together with ng99's other policies, which include:

• Privacy Policy — regarding the collection and use of your personal information.
• Responsible Gambling Policy — regarding healthy gambling habits.
• Bonus Terms — specific terms applicable to each promotion.

Together, these documents form the complete legal framework for using ng99.

2.1 Registration Eligibility

To open an account on ng99, the following conditions must be met:

• You must be at least 21 years of age.
• You must not be located in any country or region where online betting is prohibited by law.
• You must be of sound mind and capable of making your own decisions.
• You must not be an employee of ng99 or an immediate family member of one.
• Only one account is allowed per person.

2.2 Account Security

It is your responsibility to keep your account secure. Please keep the following in mind:

• Never share your login credentials (username and password) with anyone.
• Use a strong password and change it regularly.
• If you suspect unauthorized access, contact ng99 support immediately.
• You are solely responsible for all activity carried out through your account.

2.3 Providing Accurate Information

It is mandatory to provide complete, truthful, and accurate information at the time of registration and when updating your details later. If false information is provided:

• The account may be permanently closed.
• Deposited funds and any bonuses may be forfeited.
• Withdrawal requests may be rejected.

3.1 Accepted Payment Methods

ng99 currently accepts the following payment methods:

• bKash
• Nagad
• Rocket
• Upay

The payment method used must be registered under the same name as the account. Deposits or withdrawals from third-party accounts are strictly prohibited.

3.2 Deposit Rules

The following terms apply to deposits:

• Minimum deposit amount: ৳300 (for each method).
• The deposit will be credited to your account once it has been successfully processed.
• If you experience any issue during a deposit, contact live chat immediately.
• ng99 reserves the right to investigate any unusual deposit transactions.

3.3 Withdrawal Rules

The following terms apply to withdrawals:

• Minimum withdrawal amount: ৳1,000.
• Withdrawals are generally processed within 10 to 45 minutes.
• Identity verification (KYC) may be required before a withdrawal can be processed.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Withdrawals must be made using the same method used for the deposit.

4.1 Welcome Bonus

New users on ng99 receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. The following terms apply to this bonus:

• Wagering requirement for the bonus: 15 times the combined total of the deposit and bonus amount.
• Bonus funds cannot be withdrawn before the wagering requirement is met.
• Each user may receive the welcome bonus only once.
• The bonus must be claimed within 24 hours of the first deposit.

4.2 Other Promotions

ng99 regularly offers various promotional offers. Each promotion has its own terms, which are listed on the promotion page. General rules:

• Each promotion is limited to a specific time period.
• ng99 reserves the right to modify or cancel any promotion at any time.
• Misuse of promotions may result in account closure and forfeiture of bonuses.
• Using multiple accounts to claim bonuses is strictly prohibited.

4.3 VIP Program

ng99's VIP program has three tiers:

• Bronze: Weekly cashback up to 0.4%.
• Silver: Weekly cashback up to 0.8%.
• Gold: Weekly cashback up to 1.2%.

Higher tiers can be reached through regular active play. ng99's decision on VIP tier assignment is final. Contact our support team for more details on VIP benefits.

5.1 Game Services

All games available on ng99 are operated by third-party game providers such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, and others. Each game has its own rules, which are displayed when the game loads.

• Game results are based entirely on Random Number Generator (RNG) technology.
• If a game remains incomplete due to a technical error, ng99 will determine the outcome according to specific rules.
• In the event of any conflict with a game provider's rules, the provider's rules will apply.

5.2 Betting Limits

ng99 sets minimum and maximum bet limits for each game and betting market. These limits may be changed at any time. ng99 reserves the right to reassess betting limits in cases of unusual betting patterns.

5.3 Technical Issues

Server or network issues may disrupt the game or betting process. In such cases:

• ng99 will attempt to restore service as quickly as possible.
• If a bet is cancelled due to a technical error, a refund will be issued automatically.
• ng99 is not responsible for loss of internet connection.

6.1 General Prohibitions

The following activities are strictly prohibited on the ng99 platform:

• Creating or operating multiple accounts.
• Operating an account under a false or fake identity.
• Using third-party payment methods.
• Using multiple devices or IP addresses for the purpose of abusing bonuses.
• Using hacking, scraping, or automated software to access the platform.
• Defrauding or colluding with other users.
• Using the platform for money laundering or any other illegal activity.

7.1 Suspension by ng99

ng99 may temporarily or permanently suspend or close your account in the following circumstances:

• In cases of violation of these terms.
• If identity verification cannot be completed.
• In cases of suspicious or illegal activity.
• To comply with instructions or orders from a regulatory authority.

7.2 Closed by User

You can voluntarily close your account at any time. To do so, contact our 24/7 live chat support. Before closing your account, please make sure:

• There are no pending bets on your account.
• The available balance has been withdrawn, subject to wagering requirements being met.

To access self-exclusion as part of responsible gaming, please visit our responsible gaming page.

8.1 Responsible Gaming Commitment

ng99 believes that gambling is an entertainment activity, not a source of income. We are committed to protecting our users.

For more information and support, please visit our responsible gaming page.

8.2 Self-Control Tools

ng99 provides the following features for users:

• Setting daily, weekly, and monthly deposit limits.
• Self-exclusion for a specified period.
• Reality check messages.
• Temporary or permanent account closure.

Contact our 24/7 live chat support to access these features. We strictly enforce a 21+ age policy.

9.1 Data Protection

ng99 uses SSL encryption and other advanced technologies to protect your personal information. We do not sell your personal information to any third party.

To learn more about how we collect, store, and use your data, please read our privacy policy.

9.2 Privacy Commitment

ng99 may share information in the following cases:

• To fulfill legal obligations.
• To prevent fraud and money laundering.
• With payment processing partners (only the necessary information).

Your information will never be shared unnecessarily.

10.1 Disclaimer

ng99 is not responsible for:

• Losses caused by internet disconnection.
• Losses caused by issues with third-party game software.
• Account information being compromised due to the user's own negligence.
• Financial losses from betting outcomes — this is the player's own risk.
• Any personal, family, or financial problems arising from gambling.

10.2 Dispute Resolution

In the event of any dispute or complaint, please contact us first via live chat or email. We take all complaints seriously and aim to provide a prompt resolution.

Dispute resolution process:

1. The user submits a complaint via live chat or email.
2. The ng99 support team provides an initial response within 48 hours.
3. If needed, additional information is gathered before a final decision is communicated.
4. The final decision of ng99 shall be considered binding.

11.1 Right to Amend Terms

ng99 reserves the right to modify these terms and conditions at any time. For significant changes:

• A notice will be displayed on the website.
• A notification may be sent to the registered email address.
• Continued use of the platform after changes means acceptance of the new terms and conditions.

Visit this page regularly and take note of the latest update date.

12.1 Contact Us

If you have any questions or complaints about these terms and conditions, please contact us:

• Live Chat: Support is available in Bengali 24 hours a day, 7 days a week.
• Email: [email protected]

Our support team is always ready to assist you. Do not hesitate to reach out for any issue.